Returns & breakage.
Request a return for a product-related problem within 7 days after you receive the goods. We review the issue and can arrange an eligible return or replacement.
Product-related problems
This policy covers problems with the goods, such as damage or a product defect. It does not offer unrestricted change-of-mind returns. Please review the product description, included pieces, dimensions and condition notes before ordering. Nothing in this policy limits rights available under applicable law.
How to request help
Contact us within 7 days after delivery to request help with a product-related problem.
- Email support@artisanoria.com with your order number and a description of the issue.
- Where available, include clear photographs of the item, outer packaging and shipping label. Keep the packaging while we review the issue.
- We will review your request and provide the next steps, including return instructions when a return is needed.
Return shipping and address
We cover return shipping costs for confirmed product-related problems. Please contact us before arranging return shipping so we can agree on the method and cost. We provide the return address after receiving your request. Do not assume the sender address on the original parcel is the return destination.
Replacements
We support replacement for confirmed product-related problems. Contact us to arrange a replacement or discuss an eligible return. We will confirm the arrangements with you after reviewing the issue.
Refunds
Approved refunds are returned through the original payment method. We normally process an approved refund within 24 hours of approval. This is our processing time, not a guarantee that the funds will reach your account within 24 hours. We will notify you when a refund has been issued; the time for it to appear depends on the payment provider. These store terms do not replace applicable consumer rights or PayPal protections.
Last updated: October 3, 2026