Contact Artisanoria.
Questions about a porcelain piece, shipping or an existing order? We are here to help.
Customer support
Email support@artisanoria.com. For an existing order, include your order number and the email address used at checkout. Do not send passwords or full payment-card details.
Store operator
Artisanoria is operated by 厦门包倍融贸易有限公司.
Our porcelain orders ship from Jingdezhen, Jiangxi, China.
Returns and replacements
If there is a problem with your item, email us with the order number and a description of the issue. We provide the return address and instructions after receiving your request.
Read our returns and breakage policy ↗Track an order
Use your order number and billing email on our Order Lookup page to view order and shipment details.
Last updated: October 3, 2026